Say it With Me: Software is NOT the Solution

Written By: Kyler Cheatham
Date: October 21, 2022

One of the main misconceptions we see is that software is the solution. This is not the case. In fact, the software is often a bandaid to a much deeper issue. Stakeholders without understanding how their business works will often look to software as the solution to all of their problems. The reality is that software can only automate what already exists.

This is a dangerous mindset because it completely takes the focus away from solving the real issues at hand. It's important to understand that software is a tool and not a cure-all. In many cases, it can actually make things worse.

The Bigger Issue

Extracting the root cause of the problem within the business is essential for long-term success. One of the main reasons businesses fail is because they don't have a clear understanding of their value proposition or issues within a broken process or toxic culture.

The software can only automate and improve what already exists. It cannot fix these deeper issues. In order for businesses to be successful, they need to focus on solving the bigger issue at hand.

Many times, we see businesses that are trying to solve dysfunction with a new technology tool. The new tool may work for a little while, but eventually, the same issues will come back. This is because the software cannot fix what's broken within the business.

The only way to really solve these issues is to get to the root of the problem and make changes from there. Only then can businesses see real, long-term success.

If you're a business owner or stakeholder, and you're thinking about implementing new software, ask yourself this first: Is the software really the solution, or is it just a bandaid? If it's the latter, you may want to think twice before moving forward.

Software is not a Solution

Yes, the software can help grow and enhance a business, but only a healthy one. The system is only as good as the business it serves.

If you want to be successful in the long run, it's important to focus on the bigger issue at hand. Don't try to fix things with the software unless you're absolutely sure that it's the right solution. In most cases, it's not.

Take the time to really understand your business and what makes it tick. Only then will you be able to find the right solutions that will help it grow and thrive.

This is a dangerous mindset because it completely takes the focus away from solving the real issues at hand. It's important to understand that software is a tool and not a cure-all. In many cases, it can actually make things worse.

Here are some examples of how software is NOT the solution:

- You can't automate your way out of a bad business model. If your business model is not optimize for success, the software can not fix that.

- You can't use software to fix a broken process. If your process is broken, software will just automate the broken process.

- You can't use software to fix a toxic culture. The software can not change the culture of your business.

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The Solution

So, if this article is triggering you - how can shift your focus?

Step one is awareness and understanding of your current state. You can't change something without being aware of it. This is where a digital transformation coach or consultant can help. They will help you understand what's really going on under the surface and help you develop a plan to make changes.

Assessments will help illuminate any breakage within the company. 9 times out of 10, executives are shocked by the results of these types of assessments because they were truly unaware there was a problem.

Step two is changing the mindset. This is where you need to start thinking about long-term success instead of quick fixes. You need to be willing to invest time and money into making changes that will last. This is not an overnight process - it takes time, dedication, and hard work.

Step three is alignment and buy-in. Executive misalignment is critical to the success of any digital transformation. All executives need to be on board with the changes that are being made and understand that any new technology carries some risk. They need to understand why the changes are being made and how they will benefit the company in the long run.

In Conclusion

Software is not a solution. It's a tool that can help businesses be more efficient, but it cannot fix what's broken. If you want to be successful in the long term, you need to focus on solving the real issues at hand. This takes time, dedication, and hard work - but it's the only way to see real, long-term success.

A digital transformation coach can help you assess your current state, develop a plan for change, and ensure that all stakeholders are aligned and on board with the changes. This is the only way to see true success in the long term.

Only focusing on short-term fixes will not lead to long-term success. It's important to invest time and resources into making changes that will last. This is the only way to ensure that your business grows and thrives in the long run.

If you have questions regarding software selection or just want to have an informal chat to see if your company is ready, please feel free to reach out to me directly at

I also highly recommend downloading our newly released 2023 Digital Transformation Report. This report dives deeper into many of the topics covered in this article and provides actionable insights that you can use to transform your business.

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Kyler Cheatham
Kyler Cheatham is a digital artist and innovator who is always thinking of new ways to improve the world around her. As the Global Marketing Director at Third Stage Consulting, she uses her creativity and tech-savvyness to help businesses reach their target audiences. Kyler is also a thought leader in the digital marketing space, and she loves sharing her knowledge with others. She is also a mother of two young children, which has given her a unique perspective on balancing work and family life.
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