What is Customer Experience?

What is Customer Experience?

The overall customer experience is something that can and should drive any sort of digital transformation. What exactly is customer experience and how do we factor that into our transformation? When we’re helping clients on their transformation journeys, one...
十大CRM系統:獨立軟件排名

十大CRM系統:獨立軟件排名

當評估潛在的客戶關係管理系統或CRM軟件時,在今天的市場上有很多適合中小型公司和大型公司的選擇,且各自有其優點、缺點、優勢和弱點。 市面上有過百個CRM系統,包括小型的初創公司、成熟的CRM供應商、提供CRM功能的ERP供應商等,令選擇適合的系統變得難上加難,甚至不知所措。 為了幫助您選擇適合的系統,我們列出了前10名CRM系統。在我們開始之前,我想說明的是,這個排名是100%...
‘Tis the Season for a Digital Transformation

‘Tis the Season for a Digital Transformation

As we round out the year and make way for 2021, it’s a great time to reflect on the year we have had. Our wins, our losses, and the areas for improvement. Many organizations faced challenges in 2020 that uncovered unknown or unexpected weaknesses leading to problems...

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