What Your ERP System Integrator Can’t Do – And How to Fix It
Digital transformation and ERP failure has been a problem that hasn’t improved over my 20 years in the industry. Recent news regarding the digital transformation failures at Lidl and National Grid are two high-profile examples of this ongoing challenge. When we look at why projects fail during our ERP expert witness and project recovery engagements, […]
Organizational Change Management: The #1 Key to Digital Transformation Success
Over the last few weeks, I have met in person with about a dozen CIOs in different parts of the world. During my discussions with each of them, I conducted an informal survey to find out what was keeping them up at night. The number one response? By far, it was organizational change management. Some […]
Digital Transformation 101: The Cost of Doing Nothing
Investment in digital transformation is a necessity for any business today. However, it is seen as a necessary evil for many organizations rather than an opportunity for competitive advantage. Because of this, companies face delays in the decision process to acquire new technologies. Budgets and focus move to immediate, more tangible investments, such as new […]
How to Define the Best Digital Strategy
On any given week, I interact and consult with at least a dozen different current and potential clients. I come to different conclusions and recommendations for each based on who they are and what they are trying to accomplish. An effective digital strategy is one that is tailored for and aligned with an organization’s specific […]
Lessons from the National Grid v. Wipro SAP Lawsuit
Just after writing about the well-publicized SAP failure at Lidl, news broke about a settlement in the National Grid v. Wipro SAP lawsuit. Long story short, Wipro agreed to pay $75 million to National Grid to settle the case. (Read the original article here). Overview of the National Grid v. Wipro SAP Lawsuit Since I […]
Common Organizational Change Management Myths
Last post I talked about what is Organizational Change Management. It’s a well-known term, yet still greatly misunderstood, and the lack of it is the root cause of many transformation failures. Let me debunk a few common myths associated with change management: Myth #1- Technology Equals Transformation First, technology implementation does not result in transformational […]
The Missing Pieces of Your ERP Organizational Change Management Plan
The term “organizational change management” has many meanings. Some understand it. Most don’t. And most ERP implementations fail because of it. Because of their failure to understand what is organizational change management, most digital transformation initiatives lack a solid ERP organizational change management plan. We find that most project teams and systems integrators recognize the […]
Lessons from an SAP Failure at Lidl
By now, you may have heard about Lidl, the German retailer than spent 500M Euros ($580M USD) on their SAP failure. As painful – and unbelievable – as it is to read about, there are some good lessons from SAP failure that we can take away from this story. I generally prefer to focus on […]
What is ERP Organizational Change Management?
What is ERP organizational change management? Unfortunately, it’s a question that many aren’t able to answer. Multiple research studies have shown that the majority of major issues on transformation projects (67% – 75%, depending on the study) are due to people and change management issues, not software or technical problems. In another study, 90% of […]
Why Your SAP System Integrator Isn’t the Silver Bullet You’re Looking For
Choosing the right SAP system integrator is as important – if not more important – than the choice to deploy S/4HANA in the first place. Unfortunately, the right choice here doesn’t solve all of your problems, either. We work with plenty of clients who spend considerable time evaluating Deloitte vs. Capgemini vs. Accenture and other […]
Microsoft Dynamics 365 Implementation Readiness : Preparing for a Successful Digital Transformation
Once a company has selected Microsoft Dynamics 365, momentum is high. Employees and executives are excited and want to jump right into implementation. But an effective Microsoft Dynamics 365 implementation readiness phase is important to ensure your project’s success. First, it helps to understand how projects like these typically unfold: your D365 system integrator appears […]
Do you really need help selecting ERP Software?
This is a question that has been around since the early days of consultants offering help with selecting ERP software. It has been a growing and very lucrative business over the past couple decades, and companies have certainly needed assistance in navigating the array of available solutions and vendor promises.So, the easy answer is yes, […]