CRM vs. ERP Software: What Does Your Organization Need?
As more and more companies upgrade to modern enterprise resource planning (ERP) software, customer relationship management (CRM) software often comes up as a topic. If your systems are older, you may start wondering if your organization needs this sort of technology to augment your ERP software. Here are some things to keep in mind about […]
Bridging the Gap Between ERP Implementation vs. Business Transformation
Organizations generally struggle to unlock the value of their ERP implementations or digital transformations to their full potential. For many, it can be hard to deliver much more than mere incremental improvements as part of their transformations. This problem isn’t necessarily due to lack of software capabilities. Though many are lacking the maturity of past […]
Is Infor Losing its Edge?
Years ago, we watched Infor begin to make a name for itself as a leading ERP vendor. The revamping of their product offerings and introduction of Charles Phillips as CEO brought new direction and energy to the software provider. Then we saw a $2B+ investment from Koch Equity along with other investment groups and they […]
Getting to Successful ERP Data Migration … The First Frontier
ERP data migration has never been more important. Internet of Things, artificial intelligence, predictive analytics, eCommerce, and other emerging technologies are highly dependent on solid data – yet it’s an area that many organizations struggle with in their attempts to reach the third stage of ERP implementation success. Before implementing new ERP software, there are […]
Why ERP Vendors are Partying Like it’s 1999
The big ERP vendors and their systems integrators seem to be having a field day lately. Forced upgrades, shifting customers from one-time payments to recurring revenue models going into perpetuity, and a larger share of IT spend are just a few of the things lining the vendors’ pockets. In other words, they are partying like […]
ServiceNow or Service Not?
ServiceNow is a cloud-based workflow solutions software platform designed to help organizations function efficiently. It can provide efficiencies for multiple areas such as IT, HR, security operations and customer service management. Currently this public company has a high valuation on Wall Street with about a 1,300% jump from its initial public offering price of $18 […]
People are the Heart of Digital Transformation in Africa
As companies around the world reap the benefits of ERP implementations and digital transformations, the focus on developing areas remains a mixed bag. Digital successes enjoyed by countries like China and India have allowed them to compete on the global stage in new ways. I find Africa to be an equally intriguing center for this […]
How ERP Software Industry Hoaxes Lead to ERP Failure
Big ERP vendors can sell software and services like nobody’s business. Companies such as SAP, Oracle, Microsoft, Infor, and others have created monstrous machines capable of turning even the biggest skeptics into converts. But it all comes at a cost. In their quest for technology dominance, the vendors and their respective ecosystems have – presumably […]
Fun with ERP Systems: Driving with the Windows Down
Walk into any business environment and mention “ERP systems” and watch for the looks of horror. ERP is a critical factor in nearly ever business across the globe, but the thoughts and memories of past implementations have left many with scars. ERP implementations are hard, but it doesn’t have to be painful. Similar to being […]
How Better Change Management Could Have Saved the Boeing 737 MAX
Organizational Change Management (OCM) is not a one size fits all concept, but I couldn’t’ help from wondering if it could have made a difference with the major issues Boeing is encountering with its 737 MAX airliners. Boeing’s problems center around a Maneuvering Characteristics Augmentation System (MCAS), which is safety software installed in these new […]
Why Do ERP Implementations Really Fail?
I have spent the better part of 20 years trying to help clients crack the code on why ERP implementations fail. It first started to click 12 years ago when I was engaged for my first ERP expert witness engagement for one of the highest profile lawsuits that the industry has seen. In this and […]
How to Minimize ERP Implementation Costs
ERP implementations are not known to be the cheapest things an organization can invest in to improve their business. That being said, enterprise software is considered to be an essential asset for manufacturers, distributors, and other business leaders. Businesses without effective ERP systems tend to struggle with accurate data, while their business processes tend to […]