There is No Such Thing as “ERP Failure”
Deep down we all know this, but ERP systems don’t “fail”. They don’t wear out, they don’t miscalculate and they don’t decide one day that they don’t like you or your company. They do what they are programmed to do and that’s it. And that is the problem. Eric Kimberling has been writing about “ERP […]
Avis vs. Hertz: A Tale of Two Digital Transformations
I’m always fascinated by how digital transformations that look so similar on the surface can end with such different results. I’ve spent the better part of my career as an independent ERP consultant and ERP expert witness studying the nuances that define success versus failure. The other day, I read a Wall Street Journal article […]
ERP Failure: Is it Time to Take it on the Run?
I have recently been listening to some of the classic hits from REO Speedwagon. As they once said in their heyday, “you’re under the gun, so you take it on the run.” I heard this particular song (“Take it on the Run”) while I was writing my recent blog about Revlon’s SAP failure, so I […]
Hertz vs. Accenture: How to Avoid Digital Transformation Failure
You’ve probably heard about this latest $32M Hertz vs. Accenture lawsuit by now, where Hertz is suing Accenture for failure to deliver on a digital transformation project involving their website and mobile applications. I’ve personally received hundreds of emails, texts, links and questions on this exciting case. My only response to this point has been […]
ERP System Integrator vs. Customer: Who Is Really to Blame for your Implementation Challenges?
Last week, Eric Kimberling published a blog on exposing the big ERP system integrators, highlighting quotes from consultants within some of the larger firms and confirming the concept of being “Accentured” or “Deloitted.” It is a real phenomenon and something to definitely watch for both before and during an implementation. While SIs and VARs (Value […]
Lessons from the 2019 Digital Transformation, HCM, and ERP Report
One of my favorite aspects of being in the digital transformation space for over 20 years is not just the experience we get working with clients each day, but the ability to study and analyze a broad sample of initiatives each year. Our latest 2019 Digital Transformation, HCM, and ERP Report reveals some invaluable lessons […]
Avoiding Death by 1,000 Papercuts in Digital Transformation
Here’s the situation: you currently use a legacy ERP system that has been in place for over 20 years. When your customer places an order, you enter them into a field called “work order” in your ERP system. Everyone within your organization refers to these as “work orders” in their daily discussions. Fast forward a […]
Lessons from the SAP Transformation Problems at Haribo
The last year has been a difficult one for digital transformations and ERP implementations. After high-profile digital transformation failures at Lidl and National Grid, we now have news of SAP transformation problems at Haribo. Long story short: Haribo is a German candy manufacturer that manufactures gummy bears and other candies. In late 2018, they began […]
What Causes Digital Transformation Failure? The Little Things.
When we read about recent digital transformation failures such as those at Lidl and National Grid, it may seem like these disasters happened overnight. But what exactly causes digital transformation failure? One of our guest contributors (Sam Graham) recently wrote a piece about how to avoid ERP failure. It’s an excellent article that is worth […]
Top 10 ERP and Digital Transformation Predictions for 2019
This has been an amazing year so far. Technology has continued to evolve while many organizations begin their digital transformation journeys. Some have been successful so far, while others have struggled. On a personal level, our company began working with 15 new clients in the last 6 months since spinning off from our last company. […]
How to Avoid ERP Failure
By Sam Graham Benjamin Franklin once said that in this world only two things are certain; death and taxes. Were he alive today, he would probably have added a third: continuing analysis of ERP project failure. We had hardly moved on from the Anchorage disaster before we read about the National Grid SAP failure, and […]
Why Digital Transformation and ERP Failures are on the Rise
The last few months have brought news of some high-profile digital transformation ERP failures. The high-profile SAP failures at Lidl and National Grid are just two examples of recent failures. Though these are just two examples out of thousands of transformations that happen each year, I am convinced that where there is smoke there is […]